Frequently Asked Questions (FAQ)
1. Do you have physical stores in Japan, such as in Tokyo?Yes. Our products are available at our company stores in Wakayama. Please see our [Store Locations] page for details. |
2. Do your soy sauces contain soy?Yes. All of our soy sauces are made from soybeans, which are a primary ingredient. If you have a soy or gluten allergy, please avoid our soy sauce products. |
3. Are your soy sauces gluten-free?No. All of our soy sauces contain wheat, which means they also contain gluten. Unfortunately, we do not offer gluten-free soy sauce at this time. |
4. Do you ship internationally?Yes, we ship worldwide including the United States, Europe, and many other regions. Please check our [Shipping Policy] page for the list of available countries. |
5. How much is the shipping fee?International shipping fees depend on the destination country and order size. In some cases, the shipping cost may be as high as or even higher than the product price. Tip: Ordering multiple items together is more cost-effective, as the shipping fee is applied per shipment, not per item. |
6. How long does shipping take?
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7. Where can I buy your products outside Japan?Currently, our products can be purchased through our official online store. In some regions, we also partner with local distributors or specialty stores. Please refer to our [International Retailers] page (coming soon). |
8. Which soy sauce do you recommend for everyday use?For versatile, all-purpose cooking, we recommend our “Taru-jikomi” Soy Sauce, aged over 18 months in traditional cedar barrels. It adds deep umami flavor to a wide variety of dishes. |
9. How can I contact you?You can reach us through our [Contact Us] form or by email at: [Insert Contact Email]. |
10. Can you give health advice about my medical condition?We are very sorry, but we cannot provide medical advice. If you have specific health concerns (e.g., allergies, medical conditions), please consult your healthcare provider before consuming soy sauce products. |